Returns & Exchanges
At The Old Mill, we take pride in the quality of our artisanal food products; if you are not completely satisfied with your purchase, we are committed to making it right through a simple return or replacement process.
Contact Our Team
Email our customer support within 30 days of receipt with your order number and a brief description of the issue.
Provide Documentation
For items damaged during transit or quality concerns, please include clear photographs of the product and packaging.
Receive Authorization
Our team will review your request and issue a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Refund Processing
Once your return is received at the mill, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing